delivery

At OnajiOnaji, we strive to make your shopping experience as seamless as possible, from the moment you place your order to the moment it arrives at your door.

Delivery Options: We offer a range of delivery options to suit your needs, including standard, express, and same-day delivery. Choose the option that works best for you at checkout!

Delivery Areas: We proudly deliver to a wide range of locations. To check if we deliver to your area, simply enter your address during the checkout process.

Order Tracking: Stay updated on your order’s journey! Once your order has shipped, you’ll receive a tracking link via email, allowing you to monitor its progress in real-time.

Delivery Times: Our delivery times vary based on the option you select. Standard delivery typically takes 3-5 business days, while express options can get your items to you in as little as 1-2 days.

Packaging: We prioritize sustainability! Our packaging is eco-friendly, ensuring that your items arrive safely while minimizing our impact on the environment.

Customer Support: Have questions or concerns about your delivery? Our dedicated customer support team is here to help! Contact us via email or phone, and we’ll assist you promptly.

Thank you for choosing OnajiOnaji for your shopping needs! We’re excited to deliver your favorite items right to your door.

Terms and Conditions for Shipping – OnajiOnaji:

1. Shipping Areas

National Shipping: We provide shipping to all regions within South Africa. Please ensure that your delivery address is complete and accurate.
International Shipping: We currently offer shipping to select international locations. Please check our website for the list of countries we ship to.

2. Shipping Charges

Shipping costs are calculated based on the destination, weight of the package, and shipping method selected. Charges will be clearly displayed at checkout.

3. Delivery Times

National Shipping: Standard delivery within South Africa typically takes 3-5 business days, while express shipping may take 1-3 business days.
International Shipping: Delivery times for international orders may vary depending on the destination, customs processes, and other factors. Estimated delivery times will be provided at checkout.

4. Order Tracking

Customers will receive a tracking number via email once their order has been dispatched. This allows you to monitor the status of your shipment.

5. Delivery Attempts

If no one is available to receive the package, a delivery attempt will be made to leave it at a safe location or return it to the depot. Additional charges may apply for re-delivery.

6. Damaged or Lost Items

All items are inspected and securely packaged before shipping. If your order arrives damaged or is lost in transit, please contact us within 48 hours of receipt or expected delivery for resolution.

7. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information. OnagiOnagi is not liable for delays or non-delivery caused by incorrect addresses.

8. Customs and Duties

For international orders, customs fees, duties, or taxes may apply upon entry into the destination country. Customers are responsible for any additional charges incurred.

9. Changes to Orders

Once an order is placed, changes to the shipping address or items may not be possible. Please review your order carefully before finalizing your purchase.

10. Customer Support

For inquiries or concerns regarding shipping, please contact our customer service team via email or phone. We are here to help!
By placing an order with OnagiOnagi, you acknowledge and agree to these terms and conditions. Thank you for choosing us for your shipping needs!