FAQ
General Questions
OnagiOnagi is an online marketplace where you can find almost everything you need! From electronics and fashion to home goods and unique specialty items, we offer a wide range of products to meet all your shopping needs.
Yes! OnagiOnagi ships to most countries around the world. Shipping fees and delivery times may vary depending on your location.
You can reach our customer support team via our Contact Us page or email us at support@onagionagi.com. We’re available 24/7 to help with any issues or inquiries.
Orders & Payment
To place an order, simply browse through our categories or use the search bar to find what you’re looking for. Add items to your cart and proceed to checkout to complete the purchase.
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal and other secure payment options like Apple Pay and Google Pay.
You can modify or cancel your order within 24 hours after it has been placed. Simply go to My Account > Order History, select your order, and choose “Modify” or “Cancel”. If the order has already been shipped, it cannot be changed.
Yes, once your order is successfully placed, you will receive an email confirmation with your order details.
Shipping & Delivery
Shipping costs depend on the size, weight, and destination of the package. You can view shipping costs during the checkout process before finalizing your order.
Delivery times vary based on your location and the items ordered. Standard shipping typically takes 5-10 business days, while expedited shipping options are available for faster delivery.
Yes! Once your order is shipped, we’ll send you a tracking number via email. You can also track your order through the My Account section.
Yes, we offer international shipping. Delivery times and shipping costs vary depending on the destination country.
Returns & Refunds
OnagiOnagi offers a 30-day return policy on most items. If you’re not satisfied with your purchase, simply return the item in its original condition within 30 days for a refund or exchange. Some restrictions apply to specific product categories.
To return an item, go to My Account > Order History and select the item you wish to return. Follow the instructions to generate a return shipping label, and send the item back to us.
Once we receive your returned item, it typically takes 5-7 business days to process the refund. Refunds will be issued to the original payment method.
Account & Security
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
Creating an account is easy! Click on the Sign Up button at the top of the page, enter your details, and follow the prompts.
Yes, we take your privacy and security seriously. All transactions on OnagiOnagi are protected by SSL encryption to ensure your personal and payment information is secure.
Product Availability & Inventory
The availability of an item will be displayed on its product page. If an item is out of stock, you can choose to be notified when it becomes available by selecting the “Notify Me” option.
Yes, we frequently restock popular items. If something is out of stock, sign up for back-in-stock alerts on the product page, and we’ll notify you as soon as it’s available.
We welcome product requests! If there’s an item you’re looking for but can’t find on OnagiOnagi, please contact us through the Request a Product page, and we’ll do our best to source it for you.