Return Policy

General Return Policy

At OnajiOnaji, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it under the following conditions:

Return Period

South Africa: Customers have 30 days from the date of delivery to initiate a return.

International: Customers have 30 days from the date of delivery to initiate a return.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Items must be in their original condition, unused, and with all original packaging and tags intact.

Certain items may be excluded from returns, including perishable goods, personalized items, and sale items. Please check the product details for any exclusions.

Return Process

To initiate a return, please contact our customer service team via email at [email address] or call [phone number]. Include your order number and the reason for the return.

After receiving your return authorization, securely package the item and include a copy of your order confirmation.

For South African returns, please send the package to our designated returns address provided by our customer service team.

For international returns, customers are responsible for shipping costs. Please use a trackable shipping method, as we are not responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5-10 business days. Please note that bank processing times may vary.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund.

Customer Support

For any questions or concerns regarding our return policy, please reach out to our customer service team. We are here to assist you!

Thank you for shopping with OnajiOnaji! Your satisfaction is our priority.